Telecom Customer Analytics
Monitoring the key performance indicators of telecom customer satisfaction and loyalty
Telecom Customer Satisfaction Indicators
Customer churn is an ongoing concern for all telecom operators and service providers. Improving brand “stickiness” requires the ability to visualize and analyze the data that directly impacts current customer satisfaction and identifies potential areas of weakness.
Telecom Customer Metrics
MicroAI’s Smart Connectivity product utilizes a combination of telecom-centric endpoint and edge AI technologies to produce dynamic business and operational key performance indicators (KPI) in the areas of:
Issue resolution time (IRT)
A Measure of the amount of time it takes to acknowledge and fully resolve a product or service issue.
Customer loyalty
AI-enabled analytics that track customer loyalty by time, geography, product, service, etc. Granular insights that are delivered in customizable formats.
Upsell frequency
Tracking the percentage of customers that purchase higher values products and services subsequent to their purchase of baseline options.
Repurchase rates
Monitoring the number of customers that renew existing subscriptions prior to expiration of their original service agreement.
Brand engagement
Measurement of the amount of customer engagement with the network operator’s and service provider’s brand awareness initiatives (email campaigns, social media, advertising).
Net Promoter Score (NPS)
All the above contribute, either directly or indirectly, to the overarching NPS (net promoter score).
“How likely are you to recommend our product or service to others?”
“How likely are you to recommend our product or service to others?”
Explore relating Products & Solutions
Solutions
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Network Quality of Service
Endpoint and Edge AI solutions that improve the transparency, performance, and reliability of today’s diverse and complex IT and OT networks. Greater customer satisfaction at reduced cost.
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Data Analytics and Management
An AI-powered solution that puts the right data, into the right hands, at the right time. Data that drives true operational excellence.
